Frequently asked questions
Payment Methods
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, ​
Event Questions
GuamTime is not involved with the overall planning of the events listed on our website. Please contact the event organizer directly for questions on schedule, layout, restrictions.
Canceled/Rescheduled Events
GuamTime is soely the online ticket provider and is not responsible for canceled or rescheduled events. Please contact the organizers directly for more information.
Payment not processed due to an "AVS mismatch"
This occurs when credit card information is inaccurately inputted. Ensure your card number, expiration date, ccv, and billing zip code is up to date.
Refunds
Refunds will be issued out at the discretion of the event organizer. Once a refund has bee processed, you will receive an email notification and your payment will be returned to your bank within 5-7 business days.
My credit card was "charged" multiple times
​Only successful purchases receive a QR code via email. If you did not receive a QR code but notice a charge listed in your pending section, this means your credit card was "swiped" and not actually "charged." This occurs when you submit a credit card and the information provided was incorrect (wrong billing or cc number). The pending charge will disappear within 3-7 business days.