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Frequently asked questions

Payment Methods

Credit Cards: Visa, Mastercard, American Express, Discover, 

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Other: Apple Pay, Google Pay, Amazon Pay

Event Questions

GuamTime is solely the online ticket provider. Please contact the event organizer directly for questions on schedule, layout, restrictions.

Ticket Transfer

If you can no longer attend the event, you can change the name on your ticket within your GuamTime account tickets.guamtime.net. If you did not create an account upon checkout, you can still access your ticket with the email used during the purchasing process.

Canceled/Rescheduled Events

GuamTime is not responsible for canceled or rescheduled events. Please contact the organizers directly for more information.

Payment not processed due to an "AVS mismatch"

This occurs when credit card information is inaccurately inputted. Ensure your card number, expiration date, ccv, and billing zip code is up to date. 

Refunds

GuamTime does not offer refunds as all sales are final. Please contact the event organizers directly to receive a refund.

My credit card was "charged" multiple times

​Only successful purchases receive a QR code via email. If you did not receive a QR code but notice a charge listed in your pending section, this means your credit card was "swiped" and not actually "charged." This occurs when you submit a credit card and the information provided was incorrect (wrong billing or cc number). The pending charge will disappear within 3-7 business days.

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