Question 1

Event Questions

Accepted Answer

GuamTime is solely an online ticket provider. We do not organize or plan the events themselves. For all event related questions, such as schedule, layout, restrictions, etc, please contact the event organizers directly.

Question 2

E-tickets

Accepted Answer

All successful online purchases will receive a confirmation email with QR code to the email provided at check-out. If you purchased a ticket for someone else, an email will be sent to them asking them to "claim their ticket." Once the ticket is claimed, they will have access to their QR code.

Question 3

Credit Cards

Accepted Answer

GuamTime only accepts VISA, Mastercard, and Discover credit cards as payment.

Question 4

Payment not processed due to an "AVS mismatch"

Accepted Answer

The credit card information provided was inaccurate or "does not match" what is listed in your bank account. Please ensure your card number, expiration date, ccv, and billing zip code is up to date. You may also need to confirm with your bank if your account allows for online purchases.

Question 5

My credit card was charged but I did not receive a confirmation email

Accepted Answer

Only successful purchases will receive a confirmation email with QR code. If your bank's online statement says "pending" for this purchase, then your card was "swiped" online but the transaction was not successful.   All successful transactions will immediately show in your bank statement as "successful transaction" and you would have received a confirmation email.  If you did not receive this email, then your card was not charged.

Question 6

I think my card was charged twice

Accepted Answer

If you see two separate purchases for the same event on your bank statement, please see if one says "pending." This means that transaction was not successful. All successful transactions will immediately show in your bank statement as "successful transaction" and you would have received a confirmation email.  If you did not receive this email, then your card was not charged.

Question 7

Cancelled/Rescheduled Events

Accepted Answer

GuamTime is solely the a ticket provider, and is not responsible for cancelled or rescheduled events. Please contact the organizers directly for more information on new dates/venues.  For more information on, please review our Terms & Conditions

Question 8

Refunds

Accepted Answer

GuamTime does not offer refunds as all sales are final. Please contact the event organizers directly for inquiries on refunds. For more information on refunds, you can review our Terms & Conditions

Terms & Conditions

Privacy Policy

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Contact Us: info@guamtime.net