Frequently asked questions

Credit Cards

We only accept VISA, Mastercard, and Discover credit cards as payment.

Event Questions

GuamTime is solely the online ticket provider. All event related questions, such as schedule, layout, restrictions, etc, must be presented to the event organizers directly. 

Canceled/Rescheduled Events

GuamTime is not responsible for canceled or rescheduled events. Please contact the organizers directly for more information.

Payment not processed due to an "AVS mismatch"

This means that your credit card information was inaccurate. Please ensure your card number, expiration date, ccv, and billing zip code is up to date. You also need to confirm that your bank account allows online purchases


GuamTime does not offer refunds as all sales are final. Please contact the event organizers directly to receive a refund.